LPAC Policies

Purchasing Tickets

Tickets for any Lancaster Performing Arts Center (LPAC) performance may be purchased by phone (661)723-5950, in person at the box office 750 West Lancaster Blvd., or online at LPAC.ORG (applicable fees will apply). Ticket purchasers must present a valid photo ID to pick up will call orders. 

All patrons, regardless of age are required to have a ticket for entry.

We accept cash, Visa, MasterCard, Discover and American Express.

The LPAC Box Office assigns seats as orders are processed, according to what seat(s) are “best available” within your requested section only. Once your order is processed, seat assignments cannot be changed. All tickets are non-exchangeable and non-refundable.

LPAC reserves the right to cancel any ticket order suspected to be purchased by resellers.

SPECIAL SEATING
Please call the Box Office at (661) 723-5950 to place your order if you have special seating requests, e.g., wheelchair, accessible seating, service animal, etc. 

Recording Equipment

Recording equipment is prohibited inside the auditorium unless otherwise noted. Cameras of any kind, as well as audio recording equipment, are strictly prohibited.

Security Information

LPAC’s security screening includes bag checks, walk-through weapons detection technology and handheld screening at all entrances.

Items that will not be permitted inside the facility include:

  • Weapons, e.g., guns, knives, tasers, pepper spray, etc.
  • Outside food and beverages, reusable beverage containers 
  • Strollers, car seats, and oversized bags

Please plan to arrive early to allow ample time for these processes and make it to your seat in time for the performance.

LPAC House Rules & Code of Conduct

The Lancaster Performing Arts Center is committed to a safe, comfortable and enjoyable experience for every patron.

Patrons can expect to:

  • Be treated in a consistent, professional and courteous manner by all venue staff.
  • Enjoy every event free from disruptive behavior, including foul or abusive language and obscene gestures.
  • Attend an event where alcohol service is monitored and where intervention with an impaired or intoxicated patron is handled promptly and safely.

Patrons are expected to:

  • Sit only in their ticketed seats and show their tickets when requested.
  • Consume alcoholic beverages responsibly.
  • Smoke, including the use of e-cigarettes and vaping, in designated smoking areas only.
  • Comply with requests from venue staff regarding facility operations, security screening and emergency response procedures.
  • Report inappropriate behavior to venue staff.
  • Wear a shirt and shoes at all times.

Patrons who violate this Code of Conduct or engage in disorderly conduct may be ejected without refund or compensation of any kind, and conduct that violates the law may result in arrest.

Disorderly conduct may include, but is not limited to:

  • Intentionally blocking the view of other patrons
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • Harassing or threatening performers, staff or other patrons
  • Indecent exposure
  • Interference with or delay of the event
  • Igniting or displaying flames, including lighters and matches
  • Entering or attempting to enter the stage, performance or backstage areas without permission
  • Throwing, discharging or launching any object or liquid substance
  • Willfully disturbing another patron or staff member with loud and unreasonable noise
  • Using profanity or offensive words likely to provoke a violent reaction
  • Improper use of restrooms
  • Violation of LPAC event policies, or of local, state and federal law

 

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